Rental Terms and Conditions

Please read the following terms carefully before proceeding with your booking. By confirming your vehicle reservation with Sher Brothers, you agree to comply with the following terms. For vehicles, daily rates and booking options, see our rent a car Lahore page.

Payment Policy

  • A 25% advance confirms a daily, outstation, intercity or airport booking, and the balance is settled when the rental finishes.
  • Self drive is paid in full at booking, alongside a refundable security cheque. Limousine and wedding events take a 50% advance to hold the date.
  • A valid CNIC or passport copy is required for identity verification. Self drive also requires a valid driving licence.
  • Full charges, duty hours, overtime and service-by-service policies are set out on our rental charges and booking information page.

Fuel & Mileage Guidelines

  • Fuel levels are documented at our office before and after each trip.
  • Fuel is charged on what the car actually uses. The level is recorded at handover and again at return.
  • If the route or itinerary changes after the booking is confirmed, the agreed rental charges change accordingly. We tell you what the difference is before the change is made.

Chauffeur Policy

  • All rentals include a professional chauffeur. Self-drive services are not offered.
  • The number of passengers and luggage must not exceed the stated vehicle capacity.
  • Any unlawful use of the vehicle is strictly prohibited.

Additional Charges

  • On daily and outstation rentals the fee does not include airport access fees, tolls, parking or applicable government taxes. On a fixed intercity drop and on an airport transfer those are already inside the fare, and on a limousine booking they are inside the event price.
  • Cleaning charges may apply if the vehicle is returned with excessive dirt or stains.
  • If a daily rental finishes outside Lahore, the cost of the car and driver returning, including fuel and tolls for that leg, is charged separately. A fixed intercity drop fare already covers the return leg.

Driver Allowance & Accommodation

  • For overnight or out-of-town trips, the customer either arranges the driver’s meals and lodging or pays an allowance of Rs. 2,000 per night.
  • On local trips within Lahore the driver’s meals are our cost. No meal allowance applies.

Cancellations & Modifications

  • Cancel 72 hours or more before pickup and nothing is retained. Between 72 and 24 hours, 50% of the advance is retained. Under 24 hours the advance is not refundable.
  • Limousine and wedding bookings differ: more than 72 hours before the event, half the advance is deducted; inside 72 hours it is not refundable. Self drive can be cancelled free of charge any time before the day the rental starts.
  • If you reduce your rental duration, charges for one full day still apply.

Liability & Responsibilities

  • Customers are advised to safeguard their valuables (phones, wallets, etc.). We do not hold responsibility for any lost or damaged items.
  • While our chauffeurs assist in loading and unloading, the customer must supervise their belongings at all times.
  • We reserve the right to assign substitute vehicles or drivers without prior notice.
  • In the event of a mechanical issue during travel, we will attempt to assist, but alternative vehicles or drivers are not guaranteed. Fuel/toll charges for the return journey may still apply.
  • We are not liable for delays due to breakdowns, miscommunication, or other unexpected situations. While we will do our best to assist, we do not offer compensation for delays.

Restricted Usage

  • Transporting illegal items, narcotics, weapons, or alcohol is strictly forbidden.
  • Any misuse of the vehicle or entry into high-risk areas will be the client’s legal responsibility.

Chauffeur Duties

Our drivers are trained professionals responsible for:

  • Safe and punctual travel
  • Vehicle cleanliness
  • Luggage handling
  • Collecting applicable charges (if any)

Force Majeure Disclaimer

We are not responsible for delays due to strikes, protests, traffic diversions, weather, public holidays, or similar events. Any additional expenses resulting from alternate routes or extended fuel use are the client’s responsibility. Please account for such possibilities when booking, especially during peak seasons. No refunds will be issued under these circumstances.

Refund Policy

At Sher Brothers, we aim to deliver good service and a smooth experience. Below is our policy regarding cancellations and refund eligibility:

Cancellations Before Trip Start

  • 72+ Hours Before Service: Full refund of the advance payment.
  • Between 72 and 24 Hours Before Service: 50% of the advance is retained.
  • Under 24 Hours, including same-day cancellations: The advance is not refundable.

Service-Based Refunds

  • Vehicle Unavailability: If the reserved vehicle is not available, we’ll arrange a suitable alternative. If not available, you’ll receive a full refund.
  • Mechanical Failure or Accidents: If a vehicle is unable to complete the journey, we’ll provide an alternative where possible. If not feasible, a refund will be issued for the unused portion.
  • Dissatisfaction: If you’re unhappy with our service, complaints must be filed within 24 hours. Refunds may be considered depending on the situation.

Non-Refundable Situations

Refunds will not be issued for:

  • Trips shortened by the client.
  • Delays caused by weather, traffic, or other uncontrollable events.
  • Violations of our rental agreement by the client.

Refund Processing

  • Refunds will be issued within 7–10 business days to the original mode of payment.
  • Clients must provide payment proof and booking confirmation to initiate a refund.

For questions or support, please contact our team directly.

Scroll to Top